BroadSoft

Government Solutions

Government agencies need to control and monitor their users voice services while providing the newest and most productivity increasing applications are often forced to sacrifice service quality to meet oversight requirements for security and management. BroadWorks Government Solutions can be used within the agency's IT infrastructure, enabling the power of standardized VoIP services.

The past 10 years of government innovation has seen applications such as messaging, archive and documentation sharing move into the core IT realms. It's very common to see email platforms or databases hosted at agency-wide data centers, providing services to the edge, however almost all voice services are currently provided, managed and deployed on a per site basis. BroadWorks enables voice as an application, utilizing not just transport network but also utilizing the entire concept of centralized IT application design.

Government Benefits

Cost
Allows agencies to take advantage of economies of scale, allowing evolutions to VoIP that don't break the budget. Centralize voice platforms are drastically less expensive to procure and operate than distributed platforms.

Open Standards
Offers a full set of open interfaces and monitoring functions that allows central administrators to have full visibility into the use of the voice platforms.

Microsoft Enabled
Includes Unified Communications services that enable the latest in voice services and can even be integrated into the latest MicroSoft Enterprise applications.

Flexible
The PBX trunking application controlS TDM or VoIP PBXs in the field, if a hybrid approach is required at your agency. Enhanced overlay features can be deployed in conjunction with remote PBXs enhancing legacy infrastructure and easing the migration to a fully centralized solution.

End-User Benefits

Productivity
Employees and workgroups are dramatically more productive, throughput is higher, and support costs are lower when workers can contribute and collaborate from any phone (fixed or mobile), in any location, across any application (Microsoft Outlook/Office, IBM Sametime, Google Apps, CRM and enterprise applications).

Continuity
Your government communications are entirely safe from natural disasters or building failures/outages, because your UC solution is delivered with built-in, customizable business continuity. If sites become unavailable, services can be redirected very easily. If users or groups are redeployed, their voice services can be setup and ready for them at each new destination.

Flexibility
Each user chooses their preferred mechanism for communication; BroadWorks for Government supports any type of phone, PBX, or mobile; using BroadSoft Xtended, you can integrate your communications solution with the business applications (Microsoft, IBM, Google, CRM, etc.) that your organization uses daily.

Usability
BroadWorks for Government is implemented using the latest web technology to enable user self-service and self-training. Simple web based menus enables basic callers to become power users. New training and procedures and be pushed out, lowering cost of training but increasing user satisfaction.

How do I get BroadSoft Government Solutions?

BroadSoft can service your agencies through a variety of resellers, distributors and existing contracts. The following partners have existing contracts with a variety of agencies that can be used to procure BroadWorks: