A Day in the Life of a Connected Professional
6:00 am
A snowstorm blankets the city with three feet of snow. Your receptionists calls to report she's not going to make it to work due to poor road conditions. No problem. With your BroadWorks Front Office solution and BroadWorks Anywhere your assistant can easily reroute the calls to her home location and your customers won't know the difference.
8:00 am
The first call of the day comes in, and your receptionist, working remotely from home, accesses the call from her PC screen, connects to the Outlook directory and with the click of a mouse drags and drop the call to transfer it to your desk phone. As it happens, you are still in traffic due to the weather and, using BroadWorks Anywhere, have set your mobile phone as your primary means of contacting you today. The calls come in on your mobile and your key client does not realize you are taking it from your car.
8:30 am
You arrive at the office, still on the phone with the key client. You continue the call as you walk in the door and to your desk. To save cell minutes and battery life you transfer the call to you desk phone with one click. The client hears no interruptions.
9:15 am
You need to meet with the staff attorney to review a contract with a new customer. You check Office Communicator to see if they are available. You see they are in a meeting and will be free at 9:30am.
9:30 am
You check Office Communicator and see the status of the attorney has changed to available. You click and see if they are free. "I'll be right over" you type.
11:00 am
You log on to participate in a video conference call with an overseas client. Last year you would have traveled to Singapore for the meeting, but with the high costs of travel, your organization decided to invest in a high-definition video conferencing solution. A meeting which would have taken four or more days of your week to attend in person, has just occurred in two hours, and it was just like you were there in person.
3:00 pm
The snow continues and you close the office early. You log onto your PC, and, using your BroadWorks Call Manager Tool Bar, you set your mobile phone, once again, as your primary line. Calls coming into the office will automatically be routed to your mobile phone until you get to your home office.
3:15 pm
You receive a text message on your mobile phone asking you to pick up milk and bread on your way home.
3:30 pm
You realize you're going to be late for your 4:00pm conference call with your staff. The line at the grocery store is long. Using your mobile phone you dial into your email account and select your calendar. You trigger a message to all meeting attendees "I'm going to be 10 minutes late for the meeting". An email is sent to all attendees on the meeting distribution list.
3:40 pm
You reach your home, and log into your home PC. You set your home office phone as your primary contact method so any calls coming into your office ring at home first. You dial into the 3:30 conference call.
4:30 pm
You quickly check your Google home page to see what the weather may be like tomorrow. Another few inches of snow is projected. Good thing you have access to the office anywhere, on any type of device. You've set up a Google gadget on your home page so you can easily access your phone system. Your status automatically changes to available once your meeting ends.
6:00 pm
You turn on the evening news to see what the weather conditions may be like tomorrow. While you're watching, your Tivo screen shows you've just missed a call to your home phone. You click on the missed call and return the call.
8:30 pm
Using your mobile phone you change your settings to do not disturb, sending your calls to voicemail for rest of the evening.