BroadSoft

Professional Support

VoIP is the most exciting technology development in telecommunications today. To make the most of its opportunities, it is vital that you have a clear view into emerging best practices in solution design, sales, network operations, IT, and management.

Quick Start Solutions

Does your service delivery team have a deep hands-on understanding of your VoIP service? Setting up QuickStart Solutions Labs that are available to your product management, marketing, customer service, and sales teams will increase VoIP knowledge across each critical area of your business. Our consultants will work with you to create a blueprint for the lab, implement it, and run a workshop to ensure your employees have a complete understanding of your VoIP solution.

Deployment Solutions

Drawing on BroadSoft’s QuickStart™ solution frameworks, our consultants help you evaluate your target customers and design offers that meet the specific needs of your users. We work with you to design user-centric solution templates, formulate workflows, and write procedures on product installation. Deployment Solutions allow you to receive standard configurations and procedures that cut installation time, make your services faster to deploy—and easier to sell.

Information Technology Solutions

Whether it’s kicking off a new development or enhancing existing infrastructure, today’s IT departments are overloaded by the number and complexity of projects. Our approach is to make things easier for your team by providing developer training and advice on design and systemic audit, to help you quickly integrate BroadWorks into your back office and provisioning system. This includes provisioning workflow and architecture consulting, web interface localization and customization and call detail consulting.

Instructor-Led Training

BroadSoft offers a variety of instructor-led and online courses that explain BroadWorks concepts, investigate systems applications and associated technologies. Instructor-led training blends personal delivery, hands-on experience and student participation to create a rich learning environment.

Network Solutions and Solution Migration

Network solution design is one of the most complex components of offering VoIP services. Our professional service consultants will work with you to conduct a needs analysis and create an end-to-end solution design. As with all BroadSoft services, thorough documentation and training is an integral part of our network solutions.

This includes customer dial plans, call routing and custom network design.

Solution Migration services help migrate existing services to a BroadWorks solution, considering impacts to user data, provisioning practices and functionality and Customer Premise Equipment (CPE). BroadSoft Solution Migration services provide planning, design, testing and migration expertise and tools to ease these transitions.

BroadWorks Audit

Behind-the-scenes problems and incorrectly configured equipment can seriously affect user experience, security, and the return on your VoIP investment. The BroadWorks System Audit examines your network and provides a comprehensive analysis—identifying both trouble spots and opportunities for optimization. The system audit includes both a configuration and a performance audit. It benchmarks your system against best practices and provides documentation and recommendations to maximize efficiency across your organization to increase performance and reduce costs.

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