BroadSoft

VoIPPro

The VoIPPro Field Services Kit (FSK) is a SaaS-based next generation tool kit consisting of a portable pack of two micro-appliances. The simplicity, flexibility, and accuracy provided by this kit has made it the most popular VoIP network assessment solution, used by several leading service providers and VARs.

VoIPPro FSK Features:

• Perform unsupervised multi-hour or multi-day LAN assessments
• Complete unsupervised multi-hour/multi-day, site-to-site WAN assessments
• Make unsupervised multi-hour/multi-day ISP WAN assessments
• Conduct deployment verifications and VoIP network snapshots
• Troubleshoot live VoIP deployments to identify the source of transient and recurring VoIP quality issues
• Summarize service levels and identify problems using on-demand reports for network assessment, deployment verification and SLA monitoring

Service Provider Benefits

• Assess the customer's LAN and WAN with live VoIP traffic
• Verify VoIP deployments to establish a support baseline
• Monitor live VoIP traffic to diagnose issues
• Monitor customer traffic utilization
• Leverage plug-and-play deployment options
• Benefit from SaaS-based lights-out, unsupervised operation
• Offer value added services using custom-branded on-demand reports

VoIPPro provides revenue generating opportunities for service providers. There are three activities that drive revenue, VoIP Network Assessments, VoIP Deployment Verification and Snapshot, and VoIP Troubleshooting. VoIP network assessments involve performing LAN and WAN assessments at a customer site before deploying VoIP. A comprehensive assessment usually exposes weaknesses in a customer network requiring LAN and/or WAN upgrades, thus adding to the revenue opportunity. VoIP deployment verification and snapshot reports capture the performance of every phone, along with the traffic profile of the network at the time of the install. Such a report provides a baseline that assists with network capacity planning and trend analysis. Furthermore, it simplifies troubleshooting VoIPPro problems in the future. This report usually requires the installer to spend an extra ten minutes per phone to capture, verify, and document its performance data.