BroadSoft

VoIPCare

BroadSoft's VoIPCare hosted service enables VoIP service providers and VoIP resellers provide their SMB customers with continuous monitoring of their VoIP service. The monitoring is done by a single 4"x5" micro-appliance that is permanently deployed at the customer site, in an in-line or mirrored port configuration.

Unlike most VoIP management solutions in the market today, the VoIPCare solution does not claim to do VoIP management by making synthetic calls – it actually monitors every live VoIP call with a high degree of granularity. Besides live call analysis, VoIPCare's biggest benefit is from its intelligent correlation-based report engine which can pinpoint trends and problem sources by analyzing per-second data from tens of thousands of live calls. With field proven support for a variety of SIP-based application servers, VoIPCare provides broad support for SMB VoIP deployments today.

Features:

• Track and troubleshoot VoIP signaling issues
• Diagnose call setup issues like one-way-audio
• Characterize quality issues and isolate them before the user experience is severely degraded
• Identify ISP routers that are responsible for congestion issues
• Identify LAN congestion in the customer network
• Comprehensive on-demand SLA report summarizes VoIP quality and assists with network capacity planning

Service Provider Benefits

Cost Savings

Avoid expensive truck rolls by accurately characterizing quality degradations and achieving rapid problem resolution using continuous data monitoring and archiving. SaaS delivery model provides service providers with troubleshooting capability that costs an order of magnitude less than similar solutions targeted at the enterprise space.

Time Saving

On-demand SLA reports on historical data use advanced correlation techniques to isolate problem sources, saving hours of engineering support time in chasing down the source of the problem.

Revenue Generating

Provide ongoing VoIP monitoring, SLA reporting, network behavior analysis, and periodic network re-assessments as revenue generating add-on services to end customers. Service providers can charge for these services using a subscription model similar to the "PSTN inside wiring insurance" model, or using an on-demand per-use model.

Affordable

Non-intrusive, failsafe, 4"x5" purpose built micro-appliance delivers high performance VoIP monitoring at price points affordable to the SMB market.