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PacketSmart
Industry experts agree that the key to successful VoIP-Video-Data deployments is to employ a lifecycle management approach to network design and management. BroadSoft offers a broad range of SaaS/hosted offerings that facilitate managed service providers, field-service companies, VARs, and system integrators to deliver complete converged media lifecycle management services to their SMB and multi-site enterprise customers. Watch the Demo.
Assess and resolve potential network issues before deploying VoIP and video services.
Verify the VoIP network post deployment to establish a performance baseline.
Continuously monitor and re-assess the service quality to troubleshoot and proactively identify problems in the network.
Monitoring Solutions
VoIPCare is a hosted service that uses a permanently deployed micro-appliance to continuously monitor the VoIP-Data quality of every call. Learn More.
PacketSmart On-Demand is a hosted service that uses a permanently deployed micro-appliance to deliver on-demand remote diagnostics of VoIP-Data problems. When compared to VoIPCare, this is not a 24x7 monitoring service, but an on-demand service that is activated only when there is a problem.
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Assessment, Verification & Troubleshooting Solutions
The VoIPPro Field Services Kit (FSK) is a SaaS-based next generation tool kit consisting of a portable pack of two micro-appliances . The simplicity, flexibility, and accuracy provided by this kit has made it the most popular VoIP network assessment and troubleshooting solution used by several leading service providers and VARs in the US. Learn More.
The PacketPro Field Services Kit is a powerful assessment and troubleshooting solution for converged media networks. It consists of a portable pack of two micro-appliances that adds to the VoIPPro kit capabilities via increased assessment capacity and the ability to troubleshoot data issues. Learn More.
Support
A dedicated support portal login account is provided to customers. The support portal provides comprehensive documentation, FAQs, deployment diagrams, and the means to contact our support staff. You may also contact us by dialing: 1-877-322-9888 or completing a contact us form.