BroadSoft

BroadTouch

BroadSoft BroadTouch™ offers a simple and easy-to-use user interface (UI) that brings together the power of BroadWorks^®, our award-winning application platform and BroadCloud™, our hosted, cloud-based service delivery platform. As a result, telecommunications service providers can deploy tightly integrated Unified Communications (UC) services already provided by these platforms, with a homogeneous user experience across a broad range of communication devices and platforms. Such services include high-definition (HD) voice, video calling and conferencing, instant messaging, presence and web collaboration.

BroadSoft BroadTouch enhances BroadSoft's Voice over Long-Term Evolution (VoLTE), Rich Communications Services (RCS), Rich Communications Services Enhanced (RCSe) and IP Multimedia Subsystem (IMS) capabilities by strengthening advanced server functionality with rich user applications.

The BroadSoft BroadTouch portfolio contains a comprehensive line of user experience applications:

• Business Communicator
• Call Center Agent and Supervisor
• Call Manager
• Personal Web Portal
• Phone Xtension
• Receptionist
• Telephony Toolbar

Service Provider Benefits

Increased Customer Loyalty

Service providers can extend their UC service capabilities to include the delivery of communications services to the user's preferred mobile device.

Branding

By integrating BroadSoft's enhanced mobile and UC services with mobile devices, service providers can create a consistent, branded communications experience across multiple devices.

Quality of Experience

By integrating superior communications applications enabled by BroadWorks and BroadCloud with rich client interface design capabilities, service providers can offer an exceptional Quality of Experience (QoE).