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VoIP is the most exciting technology development in telecommunications today. But to make the most of the opportunities VoIP offers, it is vital that you have a clear view into emerging best practices in solution design, sales, network operations, IT, and management.
BroadSoft Professional Services offers service in four practice areas:
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User Deployment Solutions - Engineering customer-center
solutions and efficient service installs
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IT Solutions - Best practice provisioning and interface
design
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Network Solutions - Streamlining network operation
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System Audit - System optimization and benchmarking
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User Deployment Solutions
Changing focus from communications transport to communications applications
offers today’s providers the opportunity for stronger customer
relationships. However, to deliver customer-centric experiences
that avoid calls to the help desk, VoIP devices and end user applications
must be carefully orchestrated. Phones, IAD’s, soft
clients, remote call control—where do you start? If you’re
frustrated by the complexity of service deployment, our User Deployment
Solutions practice is for you. Drawing on BroadSoft’s QuickStart™
solution frameworks, our Consultants help you evaluate your target
customers and apply solutions that meet the specific needs of your
target users. We work with you to design user-centric solution templates,
formulate workflows, and write procedures on product installation.
What you get is standard configurations and procedures that cut
installation time and make your services faster to deploy—and
easier to sell.
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IT Solutions
Whether it’s kicking off a new development or enhancing existing
infrastructure, today’s IT departments are overloaded by the
number and complexity of projects. Our approach is to make things
easier for your team: providing developer training, design advisory,
and audit for existing systems. We also accept some custom development
projects to fill gaps in your program and/or kickstart development
in specific areas.
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Network Solutions
Network solution design is one of the most complex components of
offering VoIP services. Our service professionals will work with
you to conduct a needs analysis and create an end-to-end solution
design. And, as with all BroadSoft services, thorough documentation
and training is an integral part of our network solutions.
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more>>
System Audit
Behind-the-scenes problems and misconfigured equipment can seriously
affect user experience, security, and the return on your VoIP investment.
The BroadWorks System Audit examines your network and provides a
comprehensive analysis—identifying both trouble spots and
opportunities for optimization. Including both a configuration audit
and a performance audit, the System Audit benchmarks your system
against best practices and provides documentation and recommendations
to maximize efficiency across your organization—improving
performance and reducing costs.
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